Question 1

How long will it take to receive my order?

Accepted Answer

The delivery time depends on your location and the shipping method selected. Typically, orders are processed within 3 business days. You will receive a tracking number once your order has shipped.

Question 2

How to track my order?

Accepted Answer

You will receive a shipping notification email within 3 days if you have completed your payment. This email will include your tracking number. Click [here] to enter your tracking number and check the status.

Question 3

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at Mali: help@myfungear.com

Question 4

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 5

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 6

What age is suitable for using a trampoline?

Accepted Answer

Our trampolines are designed for all ages, but we recommend supervision for younger children. For safety, children under 6 should use smaller trampolines, and older kids or adults can use larger models.

Question 7

What size trampoline should I buy for my backyard?

Accepted Answer

First, you need to determine the size of your yard and how many people will be using the trampoline. We recommend leaving 3ft of clearance around and above the trampoline for safety. A 12ft trampoline is great for families, while larger sizes like 14ft or 16ft provide more room for multiple users.

Question 8

How do I assemble my trampoline?

Accepted Answer

You can click here to watch our trampoline assembly video.

Question 9

Are the trampolines safe for children?

Accepted Answer

Yes, our trampolines are built with safety in mind. They include features such as safety nets, padding, and reinforced frames. We also recommend adult supervision when children are using the trampoline.

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Customer Reviews

MyFunGear Trampoline reviews